Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges vary based on location and the chosen shipping method at checkout. Standard shipping is typically free for orders above [insert amount, e.g., $150]. However, express or international shipping may incur additional fees. The exact charges will be calculated and displayed before you finalize your purchase, typically within the range of [insert range, e.g., $ 15-$ 65].

Which payment methods are accepted in the Online Shop?

We accept a wide range of secure payment methods, including:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay / Google Pay (where available)
Other local payment options, depending on your region
All transactions are encrypted to ensure safe and secure checkout.

How long will delivery take?

Delivery times vary depending on your location and shipping choice:
Standard Shipping: [20–25 business days]
Express Shipping: [5–8 business days]
International Orders: May take longer due to customs clearance.
Once your order is shipped, you’ll receive a tracking number to monitor your delivery in real time.

How secure is shopping in the Online Shop? Is my data protected?

Your security is our top priority. Our website uses SSL encryption technology to ensure that your personal information and payment details are fully protected. We never store sensitive payment data; all transactions are processed through trusted, secure payment gateways.

What exactly happens after ordering?

Once you place your order:
You’ll receive an order confirmation email.
Our team will process and prepare your items.
When shipped, you’ll receive a dispatch confirmation with tracking details.
Your order will be delivered within the estimated timeframe.

Do I receive an invoice for my order?

Yes, every order includes a digital invoice sent to your email. You can also download or print your invoice directly from your customer account under the “My Orders” section. Depending on the destination, a paper invoice may also be included in your package.

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