Return, Refund, and Exchange Policy
We provide flexible refund, return and exchange policy to our customers to provide a smooth and convenient shopping experience . However, all of our jackets are made to order, and once production begins, we are unable to cancel or refund the order. Refund requests are processed within 15-45 days, depending on the case. Please allow 10-15 days for returns processing, and up to 30 days for the credit to appear on your account.
- Refunds to the Customer: will be issued using the original payment method, covering the cost of the item and applicable taxes.
- Shipping and handling: costs are non-refundable. For returns, the actual shipping cost will be deducted from the refund. If the return is due to size issues, a full refund may not be possible, but exchanges are available, with customers responsible for return shipping fees.
- Store Credit: If you choose to return a product for a refund, you will be credited with 100% store credit.
- Return Conditions: The product must be unworn, in its original, unused condition, and include all tags. Any damages or defects must be reported within 3-4 days, accompanied by photo proof of the item.
Frequently Asked Questions From Our Customers:
- Who is responsible for the return shipping fee?
We provide free return and exchange labels for customers in the USA.
- How can I get assistance with finding the perfect fit?
Our fitting experts are available to help via chat or email.
- Will customers be notified once return, exchange, or store credit is processed?
Customers will receive an email once we initiate a return, exchange, or store credit.
- What customers found the color is slightly different in the received item?
Due to screen settings and lighting, product colors vary somewhat from what customers see online..